Your Recurring Revenue Shouldn't Require Recurring Admin
MSPs succeed by delivering consistent service at predictable cost. But when tickets, contracts, SLAs, and monthly billing all live in different tools, that consistency costs you hours every month in manual coordination. ZeyOS runs it all in one system.
Helpdesk Linked to Contracts
Every ticket knows the client's SLA tier, active services, and billing model. Your team sees it all before they pick up the phone.
Contracts That Manage Themselves
Set up managed service agreements once. Billing, renewal alerts, and SLA monitoring run automatically - for every client, every month.
Open API for RMM & PSA Integration
Connect ZeyOS to your existing RMM or monitoring tools via REST API. Keep the tools that work, replace the overhead that doesn't.
A Helpdesk That Knows the Client Before the First Response
For MSPs, every ticket is a contract obligation. When your helpdesk doesn't know which SLA tier a client is on, or what services they've contracted, response quality suffers. ZeyOS links every ticket to the full client context - contract status, active services, billing model, and history - so your team starts from the right place every time.
SLA-Aware Routing Tickets are automatically prioritized and routed based on the client's contracted SLA tier. No manual checking of contract folders.
Multi-Channel Intake Receive tickets via email, client portal, or API from monitoring tools. Every source feeds the same queue with the same SLA clock running.
Time & Material on Ticket Log billable hours and parts directly on each ticket. Out-of-contract work is flagged automatically and flows into the next billing run.
Escalation Management Define escalation paths by SLA breach risk. Automatic notifications to team leads and account managers before commitments are missed.
Managed Service Contracts That Run on Autopilot
The value of an MSP business is in its recurring contracts. But contracts only generate recurring revenue if they're maintained, renewed, and billed reliably. ZeyOS automates the entire contract lifecycle - from initial setup through renewal - so your MRR runs itself without a coordinator in the middle.
Service Catalog Define your managed service packages once. Contracts reference services from the catalog - pricing, included hours, and scope all in one place.
Automated Monthly Billing Set billing cycles and amounts at contract setup. ZeyOS generates and sends invoices on schedule for every active contract - no manual run required.
Renewal Pipeline See all contracts approaching expiry in one view. Automated alerts 60, 30, and 14 days before renewal ensure no contract lapses unnoticed.
Contract Utilization Tracking See how much of each client's contracted hours are being consumed. Underutilization is a renewal risk; overutilization is a billing opportunity.
Monthly Billing That Closes Itself
For many MSPs, month-end billing is a half-day manual process: exporting time from one system, importing to another, reconciling out-of-contract work, generating invoices per client. ZeyOS collapses this into a single automated billing run - because the data was connected from the start.
One-Click Billing Run At month-end, ZeyOS aggregates all billable time, out-of-scope charges, and recurring fees into draft invoices per client. Review and send in minutes.
Out-of-Scope Flagging Work performed outside the contracted scope is automatically flagged and presented separately for client approval before it hits the invoice.
Payment Tracking & Dunning Monitor invoice payment status in real time. Automated reminders for overdue invoices reduce your average days outstanding without awkward calls.
MRR Dashboard Track monthly recurring revenue, churn, and growth across your entire client base. The numbers you need to run the business, not just report on it.
IT Managed Services, 18 Engineers
Month-end billing used to take our office manager two full days. Between checking which clients were on what contracts, logging out-of-scope work, and chasing timesheets, it was a nightmare. With ZeyOS, the entire billing run takes about 45 minutes - and we haven't missed a charge in over a year.
See How ZeyOS Fits Your MSP Operation
Book a 30-minute session and we'll walk through your specific service model - whether you run per-device pricing, bundled service tiers, or time-and-material billing.
Book a Demo