Your Entire IT Operation. One System.
IT service companies lose hours every day moving data between their PSA, CRM, billing tool, and project tracker. ZeyOS replaces all of them - and connects the data that was always supposed to be connected.
Ticket-to-Invoice in One Flow
Log time directly on tickets and tasks. Convert to a professional invoice without touching a spreadsheet.
Projects Linked to CRM
Every project is connected to the customer record, deal history, and contract. Full context, no tab-switching.
Open REST API
Build custom portals, dashboards, or integrations with full API access. Extend without limits.
A Helpdesk That Knows the Customer Before You Pick Up the Phone
When a client opens a ticket, your team sees their full account history - active contracts, open invoices, past projects, and previous tickets - in the same view. Faster resolution, better service, no context-switching.
Omnichannel Intake Receive tickets via email, portal, or API. Every channel feeds the same queue with the same SLA rules applied automatically.
Smart Auto-Linking ZeyOS detects contract and order references in email subjects and auto-associates new tickets with the correct client record - zero manual routing.
Cross-Team Task Delegation Break complex issues into sub-tasks routed to engineers, procurement, or finance - all tracked on the same ticket without email threads.
Time & Material on Ticket Log billable hours and parts consumed directly on each ticket. Feed directly into monthly billing runs with no double-entry.
Projects That Don't Live in a Vacuum
IT project management tools that don't connect to your CRM, billing, and ticketing aren't project management - they're just another spreadsheet in disguise. ZeyOS makes every project aware of its business context.
Gantt & Kanban Manage timelines with Gantt charts for deadline-driven projects or Kanban boards for agile sprints. Both views, one system.
Milestone-to-Invoice Define project milestones that trigger automatic invoices when marked complete. Billing runs itself at the right moment.
Resource & Budget Visibility Track hours spent versus budget in real time. Spot overruns weeks before they become client conversations.
Managed Service Contracts That Bill Themselves
Running recurring managed services on manual invoice processes means missed charges and revenue leakage. ZeyOS automates the entire contract-to-cash cycle for your retainer and SLA-based clients.
Automated Monthly Billing Set retainer amounts, billing cycles, and auto-renewal dates once. ZeyOS generates and sends invoices on schedule - for every client, every month.
SLA Monitoring Define response and resolution time commitments per contract tier. Automatic escalation alerts when tickets approach SLA breach.
Contract Renewal Alerts Proactive notifications before contracts expire. Never lose a renewal because it fell through the cracks.
IT Consultancy, 25 Engineers
Before ZeyOS, we had a ticketing system, a separate project tool, and invoiced manually in Excel. Every month was a scramble to make sure nothing was missed. Now the whole cycle runs in one place - tickets become tasks, tasks get timed, and billing runs automatically.
See How ZeyOS Fits Your IT Service Operation
Book a 30-minute walkthrough built around your specific service model - whether you run fixed-fee projects, time-and-material billing, or managed service contracts.
Book a Demo